ShopAssist: E-commerce Sales Chatbot
Product recommendations, order tracking, and abandoned-cart recovery for a Shopify store.
Client
Urban Goods Co.
Industry
E-commerce / Retail
Duration
4 weeks
Biggest result
+28%
conversion rate
Overview
Product recommendations, order tracking, and abandoned-cart recovery for a Shopify store.
The Challenge
Urban Goods Co. had a growing Shopify store but struggled with high cart abandonment rates and a support team overwhelmed by repetitive product and order questions. They needed a way to guide shoppers to the right products and recover lost sales without hiring more staff.
Our Solution
We deployed ShopAssist, an AI sales chatbot trained on their full product catalog using LangChain and Pinecone for semantic search. The bot recommends products based on shopper preferences, tracks orders in real time via the Shopify API, and triggers personalized abandoned-cart recovery messages. It was embedded directly into their Shopify theme with no redesign.
See it in action
Watch a simulated conversation showing how the bot handles real customer interactions.
Before vs After
Drag the slider to compare the old process with the new one.
Before
1.8%
Conversion rate
After
2.3%
Conversion rate
Conversion rate
Before
1.8%
After
2.3%
Cart abandonment
Before
72%
After
55%
Support tickets
Before
200/week
After
110/week
Results
+0%
Conversion rate
0%
Support tickets deflected
+0%
Average order value
Improvement visualization
Key Features
- AI-powered product recommendations from natural language queries
- Real-time order tracking and status updates
- Automated abandoned-cart recovery with personalized messages
- Upselling and cross-selling during chat conversations
- Shopify-native integration with no theme changes required
Tech Stack
Project Timeline
Discover
4 daysAnalyzed product catalog, cart flow, and support ticket patterns.
Build
18 daysTrained semantic search on catalog, integrated Shopify API for real-time stock.
Launch
3 daysEmbedded into Shopify theme, tested checkout flow and cart recovery.
Optimize
OngoingA/B test recommendations, refine upsell logic, monitor conversion metrics.
"The chatbot basically became our best salesperson. It recovers carts we would have lost and upsells without being pushy. Revenue is up 28%."
Marcus Lee
Founder, Urban Goods Co.
Want results like this?
Get a free consultation. Tell us your goal and we will show you how to get there.
Want results like this?
Get a free consultation. Tell us your goal and we will show you how to get there.
Related projects
DentaBot: 24/7 Dental Clinic Assistant
AI assistant that books appointments, answers insurance and treatment FAQs, and sends automated reminders.
-62%
phone calls
EstateGenie: Real Estate Lead Qualifier
Qualifies buyers by budget and location, schedules viewings, and syncs leads directly to CRM.
3x
qualified leads
EduMentor: University Admissions Bot
Multilingual FAQ, application guidance, and document checklists for prospective students.
80%
queries auto-resolved