EduMentor: University Admissions Bot
Multilingual FAQ, application guidance, and document checklists for prospective students.
Client
Northgate University
Industry
Education
Duration
5 weeks
Biggest result
80%
queries auto-resolved
Overview
Multilingual FAQ, application guidance, and document checklists for prospective students.
The Challenge
Northgate University's admissions office was overwhelmed by repetitive questions from prospective students across the globe — deadlines, requirements, tuition, and application steps. Their small team couldn't respond fast enough, especially across five languages and multiple time zones.
Our Solution
We developed EduMentor, a multilingual admissions chatbot using RAG (Retrieval-Augmented Generation) over the university's admissions documentation. The bot answers questions in 5 languages, guides students through the application process step by step, and provides personalized document checklists based on the student's program and country. It was deployed on the university website and WhatsApp.
See it in action
Watch a simulated conversation showing how the bot handles real customer interactions.
Before vs After
Drag the slider to compare the old process with the new one.
Before
500/day
Manual responses
After
100/day
Manual responses
Manual responses
Before
500/day
After
100/day
Languages covered
Before
2 (staff)
After
5 (AI)
Application starts
Before
1,200/yr
After
2,400/yr
Results
0%
Queries resolved automatically
0
Languages supported
0x
Applications started
Improvement visualization
Key Features
- Multilingual support across 5 languages with auto-detection
- RAG-powered answers from admissions documentation
- Step-by-step application guidance and timelines
- Personalized document checklists per program and country
- WhatsApp integration for mobile-first student access
Tech Stack
Project Timeline
Discover
5 daysAnalyzed admissions inquiry patterns, language distribution, and documentation.
Build
25 daysBuilt RAG pipeline over admissions docs, trained 5-language NLU, WhatsApp integration.
Launch
3 daysDeployed on university website and WhatsApp, tested with student ambassadors.
Optimize
OngoingUpdate knowledge base with new admissions cycles, refine multilingual accuracy.
"Our admissions team was drowning in emails. Now the bot handles 80% of inquiries in 5 languages, and our staff focuses on the complex cases that matter."
Dr. Amara Okafor
Admissions Director, Northgate University
Want results like this?
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Want results like this?
Get a free consultation. Tell us your goal and we will show you how to get there.
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